Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging.
To start a return, sign in to your customer account and submit a return request, or contact us at info@sivistaavenue.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
Sweden: 79 SEK
European Union (EU): €10
The applicable return shipping fee will be deducted from your refund.
You can always contact us for any return-related questions at info@sivistaavenue.com.
Right of Withdrawal
Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
Before an order has been fulfilled, customers may submit a cancellation request through the cancellation options available on our website.
After delivery, customers may exercise their right of withdrawal by submitting a return request through the return options available on our website or by contacting us at info@sivistaavenue.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@sivistaavenue.com.